• How long will it take for my order to arrive? 

For home delivery, we aim to deliver within 7 working days from the next working day after you place your order 

For office delivery, we bulk dispatch every 2 weeks 

• Can I change my order after placing an order? 

If you have made an error with your order please notify us via the contact us form with a note to action https://flutterswagstore.com/contact-us/ clearly stating your order number within a 24 hour period.  

We cannot guarantee amendments can be done after the 24 hour period has passed. 

• How much will my delivery cost? 

For delivery to your home address: 

UK £10 

Ireland £15 

European Union £25 

If you opt for delivery to your office address, this will be free of charge 

• Will my products arrive at the same time? 

Yes all orders are dispatched in full. 

• Can I contact someone about my order? 

If you need to contact someone regarding your order please use the contact us form on the site. We will always respond within 1 working day. 

• What happens if i have been sent the wrong items or items are missing within my order? 

You must inform us via the contact us form https://flutterswagstore.com/contact-us/  within 72 hours of receiving an incorrect order confirming what items are incorrect and your desired replacement 

If you inform us after 72 hours, we cannot accept returns. 

• What happens if my order / package arrives damaged? 

If your order is damaged please contact us via the contact us form  

https://flutterswagstore.com/contact-us/ and send an image of the damage consignment to flutterswagstore@wildthang.co.uk 

We will send you a returns document that needs completing then the goods will need to be sent to the below address, 

Wild Thang Ltd c/o flutterswagstore 

331-337 Derby Rd 

Liverpool 

L20 8LQ 

If you inform us after 72 hours, we cannot accept returns. 

Once these items have been processed at our warehouse, we will dispatch the replacement item. 

• Returns 

Unfortunately, we are unable to accept any return request unless the item is faulty or you have received the wrong item. 

• Can I return a faulty item? 

We promise to exchange any items that are faulty within 30 days from the date of delivery. The faulty item will be inspected before exchange to ensure it has been treated in accordance with the care instructions outlined on the item. A replacement will not be issued if the item has been misused in any way and this has caused the fault. Please email an image of the fault to cs@flutterswagstore.com 

For further information, please refer to our Terms and Conditions.  

Please include a copy of your delivery note/invoice in your package detailing which items are to be returned for a replacement. 

Please return your items to Wild Thang Limited Returns Department 331-337 Derby Road Bootle Liverpool L20 8LQ and insert a returns form confirming your order details. 

Please note it is your responsibility to return any items to us. We recommend using a recorded service or acquiring a proof of posting certificate. It can take up to 14 working days to process your return from the time it is received at the returns department. 

If you are returning items for a refund because they are faulty we will refund you the delivery charges and any reasonable costs incurred by you in returning the item to us. 

• Can I cancel my order? 

You can cancel your order for any reason up to the point production has begun, any points used shall be refunded in full within 28 days.  

Please note this right of cancellation does not apply to any goods that you have ordered which have either been made to your specification or personalised (e.g. with your name, logo or other personalisation) or which are sealed and are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery. 

PAYMENT 

• What payment methods do you accept? 

This site only accepts your reward points. 

PROCESSES 

• What branding processes do you use to apply logos to garments? 

We use several processes to apply logos to garments: 

EMBROIDERY – A logo or image is stitched on to a garment utilising an embroidery machine. 

TRANSFER PRINT – An image is printed on to a specially coated transfer paper. The printed paper is then placed face down on to the fabric, heat is applied and the image is transferred to the fabric. 

SCREENPRINT – Most commonly used to print logos on to clothing, the logo is applied using a screen that has been stretched on to a frame and to which a stencil has been affixed. The ink passes through the screen and the stencil determines the image that is printed. 

GARMENT CARE 

• How should I care for my garment? 

Ensure the garment care label instructions are followed 

Do not wash any higher than 30 degrees as this will damage the branding, regardless of the care label wash temperature  

Hung dry is ideal 

Do not iron over any branding 

Do not tumble dry 

If the garment can be ironed, ensure you iron on reverse  

ADMINISTRATION 

• What if I have forgotten my login details? 

Please follow the ‘forgot my password’ instructions. 

• How do I check my order history?

   

Please login in to access your account and order history. 

LEGAL 

• What is your privacy policy? 

Click on the link to see our privacy policy.  https://flutterswagstore.com/privacy-policy/  

• What is your cookie policy? 

Click on the link to see our cookie notice.  https://flutterswagstore.com/privacy-policy/  

• What are your terms and conditions? 

Please click on the link to see our terms and conditions  https://flutterswagstore.com/terms-of-service/  

Your question not shown above?  Contact us via https://flutterswagstore.com/contact-us/